Service techs were up front with pricing and scope of work limitations. For my washing machine waste line repair/replace service order, Service techs worked neatly and thoroughly to contain the debris from excavation through my floor (over slab) to access the faulty waste line, performed the needed extraction and repair, replaced only necessary parts, and stayed on the job until it was complete. In addition to their straightforward pricing and clearly expressed service limitations, their dedication to neatness and thoroughness was impressive, which is why they deserved high marks!